Terms of Service
Last updated: October 3, 2026
These Terms of Service govern access to and use of QP Addendums, including the website, software, dealership workflows, printing functionality, and related services provided by Quality Performance.
By accessing or using QP Addendums on behalf of a dealership, dealer group, or other organization, you represent that you are authorized to bind that organization to these Terms.
1. The service
QP Addendums helps authorized dealership teams create, manage, print, and retrieve vehicle addendums using dealership-specific inventory, products, pricing, branding, disclosure language, and workflow settings.
Features may vary by plan, dealership configuration, integration availability, and product version.
2. Accounts and authorized users
You are responsible for:
- Providing accurate account information.
- Keeping credentials and access methods secure.
- Limiting access to authorized personnel.
- Promptly notifying us of suspected unauthorized access.
- Ensuring users comply with these Terms and your dealership's internal policies.
You may not share access in a way that bypasses plan limits, dealership boundaries, permissions, or security controls.
3. Dealership responsibility for content and compliance
Your dealership controls the products, prices, branding, disclosures, templates, and other business information configured in QP Addendums.
QP Addendums provides workflow and configuration tools; it does not provide legal advice and does not replace your dealership's responsibility to determine which disclosures, pricing practices, documents, or processes are required by federal, state, or local law.
You are responsible for reviewing and approving the content used in your dealership's addendums before relying on it in commerce.
4. Vehicle and inventory data
You authorize QP Addendums to receive, process, cache, and use vehicle and inventory data as reasonably necessary to provide the service.
Where data originates from a dealership system, inventory provider, DMS, integration, or other third party, availability and accuracy may depend on that provider. You remain responsible for confirming material vehicle and pricing information before use.
5. Acceptable use
You may not:
- Access another dealership's data without authorization.
- Attempt to bypass authentication, permissions, usage limits, or security controls.
- Use the service for unlawful, deceptive, fraudulent, or abusive activity.
- Introduce malware or interfere with service availability.
- Reverse engineer or misuse the service except where applicable law expressly permits it.
- Use QP Addendums to create documents you know contain false, misleading, or unauthorized information.
6. Subscriptions, usage, and billing
Paid plans may include limits based on rooftops, addendum or label volume, integrations, or other plan features.
Fees, included usage, overages, additional label packs, annual billing, taxes, renewals, cancellations, and any refunds will be governed by the order form or checkout terms presented when you purchase.
If your order form conflicts with these Terms on commercial details, the order form controls for those details.
7. Labels, printers, and physical supplies
Printer hardware, label stock, and other physical supplies may be sold separately from the software subscription.
Physical media and third-party hardware are subject to their applicable purchase, shipping, warranty, return, and manufacturer terms. Compatibility may depend on approved printer, media, driver, and network configurations.
8. Third-party services and integrations
QP Addendums may connect with third-party systems for inventory, dealership records, communications, printing, hosting, or related functions.
Third-party services are governed by their own terms and may change, suspend, or discontinue functionality outside our control. We are not responsible for third-party services, but we will use reasonable efforts to maintain supported integrations.
9. Intellectual property
QP Addendums, its software, design, trademarks, documentation, and underlying technology are owned by Quality Performance or its licensors and are protected by applicable intellectual-property laws.
Subject to your plan and these Terms, we grant your organization a limited, non-exclusive, non-transferable right to use the service for its internal dealership operations during the subscription term.
You retain ownership of dealership logos, dealership content, and other materials you provide to the service.
10. Feedback
If you provide product suggestions or feedback, you allow us to use that feedback to improve QP Addendums without restriction or compensation, provided we do not identify your confidential information publicly without permission.
11. Service changes and availability
We may improve, modify, add, remove, or discontinue features. We may also perform maintenance or take action necessary to protect security, reliability, or users.
We do not guarantee uninterrupted or error-free operation.
12. Confidentiality
Each party may receive non-public business, technical, pricing, operational, or customer information from the other. Each party will use reasonable care to protect confidential information and use it only for the relationship contemplated by these Terms, subject to customary exceptions.
13. Suspension and termination
We may suspend or terminate access for material breach, nonpayment, security risk, unlawful use, or conduct that threatens the service or other users.
Upon termination, access to the service may end. Data export, retrieval, and deletion obligations will follow the applicable order form, privacy policy, and retention requirements.
14. Disclaimers
Except as expressly stated in a written agreement, QP Addendums is provided on an “as is” and “as available” basis to the maximum extent permitted by law.
We do not warrant that use of the service will by itself satisfy every legal, regulatory, dealership, or manufacturer requirement applicable to your business.
15. Limitation of liability
The final limitation-of-liability language, exclusions, and any liability cap must be confirmed by counsel and aligned with the commercial agreement before publication.
16. Indemnification
The final indemnification obligations for dealership-provided content, unlawful use, third-party claims, and misuse of the service must be confirmed by counsel before publication.
17. Governing law and disputes
Governing law: [CONFIRM BEFORE LAUNCH]
Venue / dispute process: [CONFIRM BEFORE LAUNCH]
18. Changes to these Terms
We may update these Terms from time to time. Updated Terms will be posted with a revised “Last updated” date, and additional notice will be provided when required.
19. Contact
Questions about these Terms can be sent to:
Quality Performance
Legal email: [CONFIRM BEFORE LAUNCH]
Mailing address: [CONFIRM BEFORE LAUNCH]